Frequently Asked Questions

1. Inventory Updates, Processing Times, and Public Holidays

Inventory Updates:
The official website inventory is updated every Tuesday at 8:30 AM. Join the Formosa Greens official LINE account to receive update notifications in real-time and place your orders promptly to avoid missing out.

Order Processing Times:
Orders are processed from Monday to Friday at 12:00 noon. The earliest shipping date is the next business day, and you can also request a specific shipping date within the week. For same-day pickup or delivery, please contact us in advance to confirm stock availability.

Public Holidays:
Saturdays and Sundays are considered public holidays. Orders placed over the weekend will be processed and replied to on Monday. Thank you for your patience. Notifications will be provided separately for national or extended holidays.

Delivery on Holidays:
Self-pickup is available on Saturdays and Sundays, but delivery services are not provided on these days. Separate notifications will be issued for national or extended holidays.

2.  How and when will you deliver my order?

✅ For pickups at our farm
✅ For deliveries to Chiayi City (ZIP code 600)
  • Select shipping method "Home Delivery - In-house"
  • No deliveries on Mondays
  • Chiayi City East District on Tuesdays and Thursdays. 
  • Chiayi City West District on Wednesdays and Fridays.
  • Delivery is free when the total of lettuces and/or leafy greens ordered is at least NT$ 100.
✅ For deliveries to the rest of Taiwan
  • Select shipping method "Home Delivery - Black Cat"
  • Emma delivers to some districts in Chiayi County and will contact you about the day and time.
  • The shipping cost is calculated automatically based on how many small and/or big boxes are needed to ship the products you've ordered.
  • Black Cat delivery usually takes 2 business days, depending on their process.

3. How to prepare Frozen Chicken Thigh and Sous-vide Chicken Breast?

  • Sous-vide Chicken Breast is cooked slowly at a low temperature to preserve the juice inside chicken breast, so it’s very tender and juicy. After it’s fully defrosted, it’s ready to serve! Or you can quickly pan fry it until it’s golden on both sides. Do not cook it in the oven or steam cooker.
  • Chicken Thigh is marinated but still raw. After it’s fully defrosted, you can cook it in the oven for 15 mins or pan fry it until golden on both sides.

4. Which payment methods do you offer?

✅ For pickups at our farm: You can choose cash on collect, bank transfer, or LINE iMoney.
✅ For deliveries in Chiayi City (ZIP code 600): You can choose cash on delivery, bank transfer, or LINE iMoney.
✅ For the rest of Taiwan: you can choose bank transfer or LINE iMoney. Cash on delivery is not a vailable .

Bank transfer: You'll see our banking info on the thank you page at the end of the checkout process.
Line iMoney: You'll see Emma's personal LINE account info on the thank you page. Please add Emma as LINE friend and complete the payment. 
Cash on collect or delivery: Please have enough change ready.

5. Are Nitrate Salt levels safe in Hydroponic vegetables?

Nitrate salts are naturally present in some vegetables. As long as the vegetables get enough sunlight during the growing process, they are perfectly safe for human consumption.

6. Are the fertilizers for hydroponics safe?

Yes. We use the minerals and micro-nutrients from large and renowned factories and suppliers. Anthony tests our water every day to see what nutrients are missing and adds only what the vegetables need. This ensures that there is no over-fertilization and everything is safe for the human body as well as the environment.

7. Are your vegetables tested for toxic substances?

Yes. We work with the Shuishang Township Farmer's Association to get our vegetables tested for 198 different kinds of toxic substances every 6 months. The test is based on the “Test for Pesticide Residues in Foods - Rapid Screening Mass Spectrometry Technique” as suggested by the Taiwanese FDA.
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